Shipping policy
Thank you for shopping at ThreadedUrban! We want you to receive your order as quickly as possible.
Processing Time
All orders are made-to-order and printed fresh for you. This ensures the highest quality and reduces waste!
Production time: 2-5 business days Shipping time: 5-7 business days (Standard)
Total delivery time: 7-12 business days from order placement
Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Times
Standard Shipping:
- Cost: $5.99
- Total delivery: 7-12 business days
- FREE SHIPPING on all orders over $50!
Note: Delivery times are estimates and may vary based on production schedule and carrier.
Shipping Locations
We currently ship to addresses within the United States only.
International shipping is coming soon! Sign up for our newsletter to be notified when it becomes available.
Order Tracking
Once your order is printed and ships, you'll receive:
- ✅ Shipping confirmation email
- ✅ Tracking number
- ✅ Link to track your package in real-time
You can also track your order by logging into your account at threadedurban.com.
Shipping Carriers
We use trusted carriers including USPS and UPS depending on your location.
Order Status Updates
Here's what to expect:
- Order Confirmed - You'll receive confirmation immediately
- In Production - Your t-shirt is being printed (2-5 days)
- Shipped - Order is on its way! You'll get tracking info
- Delivered - Enjoy your new ThreadedUrban tee!
You can check your order status anytime in your account dashboard.
Delays
While we strive to meet our delivery estimates, delays can occasionally occur due to:
- High order volume (holidays, promotional periods)
- Production complications
- Weather conditions affecting shipping
- Carrier delays
If your order is delayed beyond the estimated window, contact us at support@threadedurban.com and we'll investigate immediately.
Lost or Stolen Packages
If tracking shows your package was delivered but you didn't receive it:
- Check with neighbors or household members
- Look around your delivery area (sometimes left in safe spots)
- Wait 24-48 hours (sometimes marked delivered early)
- Contact us at support@threadedurban.com - we're here to help!
Incorrect Address
Please double-check your shipping address before completing checkout.
To update your address:
- Contact us at support@threadedurban.com immediately after ordering
- Once in production, we cannot change the delivery address
Orders shipped to incorrect addresses due to customer error may not be eligible for refund.
Questions?
For any shipping questions or concerns, contact us at support@threadedurban.com
We appreciate your patience as we create your custom t-shirt just for you!
Last updated: November 2025